Troubleshooting connectivity issues

CDM+ requires a connection to a database to function properly. If this connection is blocked, you will be unable to access your CDM+ data or work normally.

The primary reason CDM+ will be unable to connect to the database is a firewall. See Configuring a Firewall/Security Software for CDM+ for information on allowing CDM+ access through your firewall.

If you need additional help, see the following articles.

Troubleshooting a hang when opening a report window on Windows

Troubleshooting errors Binding Omnis Server Socket and issues rendering logos, tabs, or find interfaces

If you need additional help call the CDM+ Technical Support staff at 800-633-9581 Monday-Friday, 8:30 AM-5:00 PM Eastern time for assistance or email support@cdmplus.com.