Aggressive antivirus and security software can block CDM+ during installation and when connecting to its database.
Required Access
CDM+ needs access to the following resources to function properly:
Processes
-
Ability to elevate as an administrator during software installation
-
Ability to run vbscripts WINDOWS ONLY
Public internet
-
443 OUTGOING
-
9566 OUTGOING
Local within the same host
-
5898 LISTENING
-
6102 (node application) LISTENING
-
Various local ports over 32,000 for communication sockets OUTGOING LISTENING
Security/Antivirus
If you encounter issues installing CDM+ or connecting to your database, try temporarily disabling your antivirus solution:
-
McAfee - disable the antivirus protection per these steps; disable the firewall protection per these steps
-
Norton - steps here
-
AVG - steps here
-
Webroot - steps here
-
Kaspersky - steps here
Once you've successfully installed CDM+ and connected to your database, re-enable your security software. If launching/connectivity issue re-appear, this indicates your security software should be configured to allow access by CDM+. Consult your security software's product documentation.
Firewall
If you encounter issues connecting to your data, you may have a firewall blocking access. This could be a software firewall on your computer, or a network-level firewall.
See the list of Required access above for required network ports and access.
On Windows, the CDM+ installer will allow rules for CDM+ to enable outgoing traffic. In the event this fails, you can try disabling the Windows firewall to determine if this system is blocking access.