Uninstalling CDM+

Follow these instructions to uninstall the CDM+ client.

These steps uninstall the CDM+ client only, not Suran Server or the Aatrix Tax Forms viewer, if installed.

macOS

Uninstall the application

1. Quit CDM+
2. Switch to the Finder
3. Go to Go → Applications
4. Locate the CDM+ application
5. Drag CDM+ to the trash

Remove all configuration data and logs

If you want to thoroughly remove CDM+ configuration data and logs, follow these steps.

Removing the configuration data will require to you complete the Setup Assistant if you install and launch CDM+ again.

Removing the logs may impact troubleshooting efforts related to using CDM+ on this computer.

1. Switch to the Finder
2. Hold down the option key on your keyboard and go to Go → Library
3. Open Preferences
4. Delete any of the these files that are present:
   • com.suran.cdm+.plist
   • com.suran.cdm+.plist.lockfile
   • com.suran.cdm+.settings.db
   • cdm.suran.cdm+.settings.df1
5. Navigate back to the Library folder
6. Open Application Support
7. Open Suran
8. Delete the CDM+ folder
9. Delet the logos folder
10. Navigate back to the Library folder
11. Open Logs
12. Open Suran
13. Delete any files beginning with cdm+_

Windows

Uninstall the application

1. Click Start
2. Type CDM+
3. Right-click the CDM+ app in your search results and choose Uninstall
4. The Programs and Features control panel will open
5. Click CDM+
6. Click Uninstall in the bar above the application list
7. Confirm you want to uninstall CDM+
8. Allow the uninstaller to run with elevated privileges

Remove all configuration data and logs

If you want to thoroughly remove CDM+ configuration data and logs, follow these steps.

Removing the configuration data will require to you complete the Setup Assistant if you install and launch CDM+ again.

Removing the logs may impact troubleshooting efforts related to using CDM+ on this computer.

1. Click Start
2. Type %LOCALAPPDATA% and press Enter
3. Open the Suran folder
4. Delete any of the these files that are present:
   • com.suran.cdm+.settings.db
   • cdm.suran.cdm+.settings.df1
5. Delete the logos folder
6. Open Logs
7. Delete any files beginning with cdm+_