Uninstalling CDM+
Follow these instructions to uninstall the CDM+ client.
These steps uninstall the CDM+ client only, not Suran Server or the Aatrix Tax Forms viewer, if installed.
macOS
Uninstall the application
- Quit CDM+
- Switch to the Finder
- Go to Go → Applications
- Locate the CDM+ application
- Drag CDM+ to the trash
Remove all configuration data and logs
If you want to thoroughly remove CDM+ configuration data and logs, follow these steps.
Removing the configuration data will require to you complete the Setup Assistant if you install and launch CDM+ again.
Removing the logs may impact troubleshooting efforts related to using CDM+ on this computer.
- Switch to the Finder
- Hold down the option key on your keyboard and go to Go → Library
- Open Preferences
- Delete any of the these files that are present:
- com.suran.cdm+.plist
- com.suran.cdm+.plist.lockfile
- com.suran.cdm+.settings.db
- cdm.suran.cdm+.settings.df1
- Navigate back to the Library folder
- Open Application Support
- Open Suran
- Delete the CDM+ folder
- Delet the logos folder
- Navigate back to the Library folder
- Open Logs
- Open Suran
- Delete any files beginning with cdm+_
Windows
Uninstall the application
- Click Start
- Type CDM+
- Right-click the CDM+ app in your search results and choose Uninstall
- The Programs and Features control panel will open
- Click CDM+
- Click Uninstall in the bar above the application list
- Confirm you want to uninstall CDM+
- Allow the uninstaller to run with elevated privileges
Remove all configuration data and logs
If you want to thoroughly remove CDM+ configuration data and logs, follow these steps.
Removing the configuration data will require to you complete the Setup Assistant if you install and launch CDM+ again.
Removing the logs may impact troubleshooting efforts related to using CDM+ on this computer.
- Click Start
- Type %LOCALAPPDATA% and press Enter
- Open the Suran folder
- Delete any of the these files that are present:
- com.suran.cdm+.settings.db
- cdm.suran.cdm+.settings.df1
- Delete the logos folder
- Open Logs
- Delete any files beginning with cdm+_