Icons are missing in CDM+ 12.0 or later

Problem

When running CDM+ 12.0 or later icons are missing in the program.

Solution

System Requirements

Ensure your computer meets the minimum system requirements for CDM+. If not, update your OS to a compatible version.

Windows Compatibility Mode

If you are running Windows, ensure your program is NOT running under a compatibility mode.

1. Open the properties for CDM+.exe
2. Switch to the Compatibility tab
3. Ensure Compatibility mode is un-checked

If Compatibility mode is checked, un-check it, save, and re-open CDM+.

Contact Support

If the above solutions do not work, gather the following diagnostics.

iconsetlog.txt

1. Open the application data folder:
   1. macOS: ~/Library/Application Support/Suran/CDM+ 
   2. Windows: %LOCALAPPDATA%\Suran\CDM+ 
2. Open logs 
3. Open iconsets (if there is no iconsets  folder, create one, open CDM+, then close it)
4. Capture the iconsetlog.txt  file

System Version

1. Download system_version.lbs 
2. Open the application data folder:
   1. macOS: ~/Library/Application Support/Suran/CDM+ 
   2. Windows: %LOCALAPPDATA%\Suran\CDM+ 
3. Open startup
4. Move system_version.lbs  into startup 
5. Open CDM+
6. An OK message will appear that looks like the following screenshot:
   

   

7. Take a screenshot of this message
8. Click OK
9. Close CDM+
10. Remove the system_version.lbs  file

Contact Support

Email the following to support@cdmplus.com:

• iconsetlog.txt
• The system version screenshot
• A screenshot of the missing icons in CDM+
• A screenshot of your operating system version (About this Mac or About this PC)
• A screenshot of the About CDM+ → System Information window from CDM+

Support will investigate the program and work to provide a solution.