If you get an error message, as shown below, that tells you there was an "Error Creating Configuration File," check that the Payer record has valid and complete information.
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Navigate to the Payer record by going to Program→Payroll→ Payer Record.
2. Click on All or set up a Find to search for your Payer. Then, click to highlight the record that you need to view their details.
3. Make sure that all fields with an * are complete and formatted correctly. One field that commonly is mis- formatted is the email field. This is a good field to check for format issues. Click Change to make any changes that you need and then click Save in the upper left-hand corner.
4. After you make any changes you can again create the Tax Form.