Moving to Paya EFT Payroll

In early 2025, payroll direct deposit processing in CDM+ will migrate off the legacy Stewardship Technology platform to Paya EFT, a subsidiary of Nuvei Corp. This migration follows the migration of payment processing to Paragon from Spring 2023.

Migrating payroll direct deposit processing to Paya builds on the payment processing migration in several ways and is designed to be resilient and smooth. Both Suran Systems, Inc. and Nuvei understand the critical importance of transmitting payroll accurately and consistently, and we’ve put a number of measures in place to ensure a smooth transition.

While most of the payroll direct deposit process will remain the same, there are several important changes with this migration. Please carefully read the information below to understand this migration, and don’t hesitate to reach out to CDM+ support for any questions.

What is changing with this migration?

The following items will change as part of this migration. Each of these are detailed in their own section below.

• Fees

• Payroll Limits

• ODFI Company ID

• Terms and Conditions

What is NOT changing with this migration?

• Timing for how payroll is transmitted, withdrawn, and settled

• How payroll is calculated, scheduled, and transmitted in CDM+

Fees

With Stewardship, there were two fees for each payroll transmittal.

• $1.00 Batch fee for each transmission

• $0.30 Transaction fee for each bank account paid

With Paya, there is a single fee:

• $0.50 Transaction fee for each bank account paid.

Here are some examples for how these fees are changing.

We’ve update these fees to reflect market rates and to provide groundwork for future services, such as direct deposit Accounts Payable payments.

Payroll Limits

Under Stewardship, payroll merchant accounts limited the total funds transferred each month.

With Paya, limits are enforced on a rolling 6 day window. Direct Deposit Processing in CDM+ will display your current limit and usage.

Please review the proposed limits that were provided to your organization with this notice and notify CDM+ Support AS SOON AS POSSIBLE to ensure these limits are correct.

Be sure to consider an a-typical payroll, such as seasonal employees or periodic bonuses.

Once set, a limit can be changed but this may require time and financial documentation from your organization (e.g. bank statements).

ODFI Company ID

Payroll will be transferred from Fifth Third instead of America’s Christian Credit Union.

Please notify your bank to authorize withdrawals from ACH Company ID Number 4460522024.

Terms and Conditions

Please find updated Terms and Conditions at the following link: Payment Processing

Timing

Suran is beta-testing this payroll move with several organizations (including Suran itself) in December 2024 and January 2025. In February 2025 and March 2025 we will migrate your organization payroll merchant account to Paya. You will receive a separate notice with the timing for your organization.

If you would like to request a specific timeframe to be migrated please contact CDM+ Support.

All merchants are expected to move to Paya payroll before April 2025.

Ensuring a Smooth Transition

Suran and Nuvei (parent company for Paya and Paragon) have taken a number of steps to ensure this transition is as smooth as possible.

Existing Code

The CDM+ changes for this transition build on the same system that was created for the payment processing transition. As such, the payroll processing migration gains the benefits of nearly 2 years of experience, tuning and improvements.

In addition, the core payroll direct deposit processing system in CDM+ was built to be resilient from the ground up, and we’ve preserved this philosophy with our work to migrate to Paya.

Strategy and Timing

The payment processing migration was pushed into a tight window for requirements outside Suran’s control. This concentrated migration limited testing of the new system and instead bottlenecked Suran’s and Nuvei’s teams with support and troubleshooting issues early in the process. Additionally, Suran’s client base has unique requirements that were unfamiliar to Paragon and exposed necessary enhancements in the Paragon system and processes after all clients have moved.

By comparison, the Paya EFT platform is an established processor for payroll direct deposit payments. Additionally, Suran has worked closely with Nuvei to ensure this migration occurs only once both parties believe the system has been adequately tested. We are moving smaller groups of merchants to Paya to ensure we can quickly respond to any issues before moving additional merchants.

Fallback

In the event there is a problem transmitting payroll through the Paya system, Suran can temporarily move an organization back to the Stewardship processing platform while we resolve the issue with Paya. This was not possible with the payments move to Paragon, as the migration was a one time process.

Questions

Our goal is to ensure you enjoy the same smooth payroll direct deposit processing system with zero changes to timing or process. If you have any questions or concerns, please don’t hesitate to reach out to CDM+ support.